![]() ![]() Make It Safe: Learn to dispel misunderstanding and distrust by clarifying misunderstood motives and establishing mutual purpose.Įxplore Others’ Paths: Turn attacking into dialogue by identifying and responding to others’ unhealthy conclusions. Learn to Look: Spot when either you or others are slipping into either silence or violence and, as a result, putting safety at risk and starving the pool of shared meaning. STATE My Path: Reduce defensiveness by starting with facts and only tentatively sharing conclusions. Master My Stories: Gain control over your emotions by cutting off disappointment, anger, and fear at the source. ![]() Start with Heart: Learn to focus on what you really want-rather than shifting to unhealthy emotional reactions such as trying to win others over to your view, discrediting others, or even causing them grief. The crucial conversations skills for engaging in healthy dialogue include: Create alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics-at all levels of your organization. Teach individuals how to speak their minds during a crucial conversation, aim those conversations at the variables you want to affect, and then watch as an increase in dialogue directly impacts results.
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